of support agents say help pages are not kept up to date
Gartner, "State of Service" 6th ed., 2024
of support teams claim to offer multilingual support
Intercom, "Found in translation", 2019
of users actually see support in their native language
say poor self-service is worse than
not offering self-service at all
Higher Logic, "An Exploratory Research Study", 2020
increase in human handling time
when AI draws from inaccurate docs
Chatbase, "How to Improve AI Chatbot Accuracy", 2026
would switch products entirely
over poor knowledge base quality
Intercom, "FAQs vs Knowledge Bases", 2024
Find the gaps before your customers do.
Paste your help centre URL and your latest release notes. Evergreen scans every article, compares it against what you've shipped, and delivers a prioritised report of what's out of date, what's missing, what's misleading — and where your translations have fallen behind.
No login. No sales call. No fluff. Just a prioritised list of what to fix first.
Found something? We'll fix it.
Your report will show you exactly what needs attention. If you don't have the time or the team to act on it, Evergreen Restore uses AI to do the work for you — with human review to make sure nothing ships that shouldn't.
We update your articles, translate into every language you support, close the gaps, and keep your help centre aligned with every release — so your support team can focus on the problems that actually need a human.
Restore is currently in pilot. We're working with a small number of teams to refine the service before opening it up.
Join the pilotBuilt on a simple observation.
The problem is structural, not accidental.
Release notes and help docs are owned by different people, in different tools, on different timelines. No amount of internal discipline fixes a tooling gap. Evergreen is the bridge between your product team and your customers.
Multilingual isn't an afterthought.
Most AI tools bolt on translation as a feature. We built Evergreen around it. Because a badly translated help article doesn't just confuse your customers — it erodes their trust in your product.
We stay fresh so you don't have to.
Evergreen doesn't wait for you to notice the problem. It watches for product changes and flags what's out of date before your customers start raising tickets.
What our customers say
Coming soon — we're currently in pilot.